Privacy Policy

Overview

Deem Padel Club ("we", "our", "us") operates the Deem Padel application. We are committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how you can manage it.

Information We Collect

Account Information

• Display name and email address
• Phone number
• Profile photo (if uploaded)
• Player preferences (dominant hand, playing position)

Booking & Activity Data

• Court bookings and coaching sessions
• Activity participation and session history
• Payment transaction records

Replay & Performance Data

• Match replays and saved video clips
• AI-generated performance statistics and insights
• Player skill ratings and progression data

Face Recognition (Optional)

• If you opt in, we store a numerical face template to automatically link your sessions and replays
• Face data is never shared with third parties and can be deleted at any time

Device & Notifications

• Push notification tokens for session alerts and booking confirmations
• Device identifiers necessary for app functionality

How We Use Your Information

• Providing court booking, coaching, and club services
• Delivering match replays and performance analytics
• Sending booking confirmations and session notifications
• Enabling optional face recognition for automatic session linking
• Personalizing your experience and improving our services
• Processing payments and maintaining transaction records

Data Sharing

We do not sell your personal information. We may share data only with:

• Service providers who help operate our platform (hosting, notifications, analytics)
• Coaching staff, solely for your training and performance improvement
• Legal authorities when required by applicable law

Your Rights

• Access, correct, or update your personal data through the app
• Disable face recognition and delete stored face data at any time
• Opt out of push notifications through your device settings
• Request a copy of your data
• Delete your account and direct personal identifiers; anonymized historical records may be retained for integrity and legal purposes

Data Security & Retention

We use industry-standard security measures including encryption and secure infrastructure. Your data is retained only as long as necessary to provide our services or as required by law. You may request deletion at any time.

Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes through the app. Continued use of the app after changes constitutes acceptance of the updated policy.